Shipping policy

Shipping Policy
 
1. Processing Time
 
All orders will be processed within 1–3 business days after payment confirmation. We do not ship on weekends and official public holidays.
Your order will be handed over to the designated logistics carrier once sorting and packaging are completed. You will receive an email with tracking information once the parcel is dispatched.
 
2. Shipping Regions & Delivery Timeframes
 
We provide delivery service to all locations within the United States, as well as selected international regions worldwide.
 
- Domestic US shipments: 3–8 business days transit time after dispatch, based on the destination zip code.

- International shipments: 7–20 business days transit time, subject to local customs clearance progress.
 
3. Shipping Fee Standard
 
Shipping cost is automatically calculated at checkout according to your delivery location, total weight and dimensions of ordered goods.
Free standard shipping will be applied to orders that meet our minimum spending threshold, as displayed on our checkout page.
 
4. Customs & Import Duties
 
For international orders, any local import tax, customs duty or clearance fee shall be borne by the recipient. We will not take responsibility for customs delays, seized parcels or related extra charges caused by local import regulations.
 
5. Parcel Loss & Damage
 
Please inspect your parcel immediately upon receipt. If items arrive damaged or your tracking shows the package is lost in transit, contact our support email within 48 hours with photos of packaging and goods. We will coordinate with logistics providers to resolve claims.
 
6. Delivery Exceptions
 
We cannot guarantee fast delivery if the recipient provides incomplete, incorrect or outdated delivery addresses. Additional redelivery fees may apply for returned parcels caused by invalid contact information or missed pickup.
We reserve the right to suspend shipment to areas affected by natural disasters, traffic control or logistics service suspension.
 
7. Tracking Support
 
You may track your shipment status anytime via the tracking link sent to your registered email. Feel free to reach out to our customer service team if you fail to get updated logistics information for more than 5 working days.